Refund Policy

Overview

EventCraft Ltd provides bespoke event management services that involve significant advance commitments to venues, suppliers, and personnel. Because of the nature of these commitments, our refund policy reflects the costs incurred during the planning process. We aim to be transparent and fair in all circumstances.

Deposits

A deposit of 30% of the total project fee is required to confirm your booking. This deposit secures your date, initiates the planning process, and covers the initial allocation of resources to your project. The deposit is non-refundable except in the limited circumstances described below.

Cancellation Refunds

If you cancel a confirmed event engagement, refunds are determined by the notice period provided:

• More than 90 days before the event: The deposit is forfeited. Any additional payments made beyond the deposit will be refunded in full within 30 business days.
• 60 to 90 days before the event: 50% of the total fee is retained to cover planning work completed and supplier commitments made. The remainder is refunded within 30 business days.
• Less than 60 days before the event: No refund is available, as the majority of supplier contracts, venue bookings, and staffing arrangements will have been finalised and cannot be reversed.

Rescheduling

We understand that circumstances change. If you need to reschedule rather than cancel, we will make every reasonable effort to accommodate the new date. One date change is permitted without additional charge, provided the new date falls within six months of the original date and is communicated at least 60 days in advance. Subsequent changes or shorter notice periods may incur additional fees to cover renegotiation costs with venues and suppliers.

Cancellation Due to Circumstances Beyond Our Control

If an event cannot proceed due to circumstances genuinely beyond the control of either party — such as government-imposed restrictions, severe weather events, or venue closures — we will work with you to reschedule the event at no additional management fee. If rescheduling is not possible, we will refund all fees minus costs already committed to third-party suppliers that cannot be recovered.

Service Dissatisfaction

We take client satisfaction seriously. If you are dissatisfied with any aspect of our service, we encourage you to raise the matter with us promptly so we can address it. Complaints should be directed to hello@eventcraft.pro within 14 days of the event. We will review each case individually and in good faith.

How to Request a Refund

All cancellation and refund requests must be submitted in writing via email to hello@eventcraft.pro. Please include your full name, event date, and a brief explanation. We will acknowledge your request within three business days and process any applicable refund within 30 business days of confirmation.

Contact

For any questions regarding this Refund Policy, please contact us at hello@eventcraft.pro or by phone at +44 20 7183 9456.